shiftcre8tive

Solutions

Making complex work easier to follow

Shaping scattered information and workflows into clear, consistent systems that are simple to use and fast to teach.

Where small teams, NFPs, councils, and service‑based organisations feel the weight of complexity, processes are translated into structured, user-friendly tools to lighten the load.

Services

Refining information into clear, workable systems

Creating practical, intuitive structures through:

* workflows and process maps
* documentation, manuals, and SOPs
* training materials and internal guides
* visual systems that help people actually use the information

The result goes beyond clarity on paper — it’s work that becomes easier to run, explain, and maintain.

Communications

Structure first. Visuals where they add value.

Some projects are operational:

* mapping processes and journeys
* cleaning up and standardising documents
* building manuals, policies, and compliance frameworks

Others are visual:

* diagrams, flowcharts, and journey maps
* dashboards and structured templates
* presentations, reports, and training visuals

Most are a blend of both, because clarity usually needs structure before design.

Portfolio pieces

Selected projects with images.

Project 1

✕

Investment Prospectus

Draft local council prospectus covering branding, layout, and imagery (cover de-identified).
Key investor topics include:

• Acknowledgement of Country
• Mayor’s Message
• Executive Summary
• Shire Snapshot
• Economic Profile
• Key Industries
• Visitor Economy
• Strategic Advantages
• Investment Opportunities
• Governance and Delivery
• Liveability and Lifestyle
• Next Steps

1. Investment Prospectus
Structured and authored a clear investor prospectus for local government, improving stakeholder understanding.

Project 2

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ACFI Assessment Process

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Accountability Milestones

• 30-day single-page roadmap
• Assessment process steps
• Evaluations grouped into time-bound milestones
• Clear visibility of:
  • When documentation must exist
  • Who is responsible
  • Where verification occurs
• Built-in compliance checkpoints
• Improved confidence in funding-ready documentation

2. ACFI Admissions Workflow Map:
Workflow mapped to strengthen compliance & supported by a custom ACFI education portal built in WordPress.

Project 3

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Newsletter Cover

Monthly newsletter for the local Council, highlighting key updates and initiatives (cover de-identified). This edition: 24 pages.

• Council's Vision & Mission
• Recent Community Engagements
• Community News & Council Initiatives
• Noteworthy Staff Achievements
• Upcoming Council Programs
• Employee Wellness Support

3. Council Staff Newsletter:
Designed and sequenced a council staff newsletter to improve internal communication flow.

Project 4

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Business Loans Agreement

Supported the refinement of a not‑for‑profit business loans agreement by improving structure, layout and sequencing to enhance clarity, compliance and operational usability (all identifying details removed).
The agreement covers:

• Purpose and Scope
• Eligibility and Assessment Criteria
• Loan Terms and Conditions
• Repayment Structures
• Interest and Fees
• Borrower and Lender Obligations
• Privacy & Data Handling
• Dispute Resolution
• Default Processes
• Security Requirements
• Risk Management
• Agreement Execution & Next Steps

4. Business Loan Agreement:
Restructured and refined a Business Loan Agreement to improve readability, flow, and staff usability.

Tech Stack

Comfortable working within established systems and fast to adapt to new platforms.

Data & Analytics

* Power BI, Excel (Adv), Xero & Tableau (basic)

CRM & Cloud Platforms

* HubSpot, Salesforce (Admin), SharePoint, WordPress, Office 365 & G-Suite
* Asana, Notion, Trello, Jira & Click Up (workflow mgt.)

Design & Visual Communication

* Adobe CC: InDesign, Illustrator, Photoshop
+ Canva & Affinity Studio

Web & Development

* HTML/CSS (working), JavaScript, Java, C# (basic)

Collaboration Tools

* Slack, Teams, Zoom, Figma